House rules
Welcome! We hope you have arrived safely and had no trouble finding our home.
We know you must be ready to relax and start your holiday and we want you to make yourself at home right away.
We just ask all guest to go through the home and report any dissatisfaction within the first 24 hours to our management team. If you have any complaint about cleaning or maintenance problems (such as missing towels, a broken air conditioner) you must report them now – after all if we are not made aware of your dissatisfaction we cannot rectify this.
Krizia – 407-361-0904
krizia@orlandorenta.com
You will find a Home Booklet with some handy information please take the time to read through this. We hope you enjoy your stay and visit us again in the future!
Regards
Orlando Rental at Beautiful House
Welcome to Orlando Rental at Beautiful
Dear Guest,
Welcome to you vacation home in the beautiful sunshine state of Florida. We would like to thank you for choosing to stay with Orlando Rental at Beautiful. While you are here, the owner of this home and indeed ourselves hope you have a relaxing and enjoyable stay.
We have provided this guide to give your vacation the perfect start. Please take a moment to read the information contained within it.
It is important to remember throughout your stay that your accommodation is not a faceless hotel room. This is a private residence owned by individuals just like you. Please remind all members of you family/party of this and ensure that the appropriate levels of care and respect for the home are maintained at all time.
We would also like to remind you that, whilst we do not wish to do anything to diminish the enjoyment of your vacation, you do have responsibilities to uphold during your stay. This manual will highlight what is expected of you as a guest during your time in the home.
If you have any question about anything detailed in this manual or anything at all about home in which you are staying, please do not hesitate to contact us.
Have a great vacation and many thanks for your attention to this manual.
Kind Regards,
Orlado rental at beautiful house
Contact Us
Orlando Rental at Beautiful House
944 knollwood dr
Sunset Ridge
Davenport
Florida
33837
407-361-0904
Your Management Company
Your vacation home is cared for and maintained by:
Orlando Rental at Beautiful house
If you have any questions, problems, routine maintenance issues or if you require information on anything at all during your stay, please contact
Tel: 407-361-0904
Email: krizia@orlandorenta.com
We are here to ensure that everything is to your satisfaction and also to deal with any questions or issues with the home that may arise during your stay. Problems are rare, but as in any home they can arise from time to time due to unforeseen circumstances. In the unfortunate event of a problem, a breakdown or something not being to your satisfaction we will always endeavor to resolve and deal with this as quickly as possible
If you do have a genuinely urgent problem that needs to be addressed as a matter of priority outside normal office hours please call our 24-hour emergency contact number
1-407-361-0904 or 1-407-780-7058
We always try to ensure someone is available to speak to you should you have a need to call. When calling please leave your name, contact number and the address of the home in which you are staying, as well as a brief explanation of why you are calling. We will then seek to return your call as soon as we possibly can.
Emergencies
FOR ALL EMERGENCIES: FIRE, POLICE AND AMBULANCE
DIAL 911
What is 911
911 is an emergency telephone number providing immediate access to the law enforcement, fire and emergency medical services. 911 is a free call, even from a pay phone.
When to use 911?
Dial 911 to report a crime, fire, heart attack, any other serious medical condition or injury, or any other situation requiring the immediate attendance of a fire truck, ambulance or law enforcement vehicle.
Information you will need to provide
The location of the emergency.
The telephone number where the emergency is
The nature of the emergency.
Please remain calm, speak clearly and remain on the telephone until you are instructed to hang up.
When not to Dial 911
Always remember that 911 is an emergency number only.
Bo not dial 911 for anything other than a genuine emergency,
Otherwise you may be charge for misuse of the service.
Useful Telephone Numbers
Police, Non-Emergency
Davenport (863) 419 3306
Kissimmee (407) 348 1100
Medical Assistance – Emergency Rooms
Polk County Heart of Florida Regional Medical Center
40100 N US Hwy 27
Davenport
Florida, 33837
24 Hour – (863) 422 4971
Osceola County Osceola Regional Medical
700 W Oak Street
Kissimmee
Florida, 34741
(407) 846 2266
Medical Assistance – Non-Emergency
Walk in Medical Center Orange Lake Centre Care
8201 W Irlo Bronson Memorial Hwy.
Kissimmee
Florida, 34747
(407) 465 0846
General
Poison Control (snake, spider bites etc) 1-800-222-1222
Pharmacy (Walgreens) 1-877-250-5823
Pharmacy (CVS) 1-888-607-4287
British Consulate 407-254-3300
Fire Safety
The best time to stop a fire is before it has started. Please take all the precautions you would at home to ensure that the risk of fire is eliminated.
Plan your escape from a fire
Familiarize yourself with the layout of your home, the location of the fire extinguisher and be sure that everyone knows at least two unobstructed exits – doors and windows – from every room. Decide on a meeting place outside where everyone will meet after they escape.
Smoke Detectors
Your home is equipped with a sophisticated smoke alarm system that will alert you to a fire in time for you to escape. There are smoke detectors in each principal room and outside each sleeping area. For the hearing impaired a portable strobe light fire alert is available please call.
If one of your smoke alarms beings to ‘chirp’, this signals a failing battery and you should inform us so that it can be promptly dealt with. Please do not attempt to replace these batteries yourself.
Go outside not inside
If a fire breaks out, get out of the house. FAST!
Do not stop to call the fire department from the home that is on fire. Call from a neighboring house instead. Do not stop or return to collect belongings or pets (if your home has allowed a pet).
Crawl low under smoke
During a fire smoke and poisonous gases rise with the heat. There is clearer air closer to the floor. If you encounter smoke while you are escaping form a fire use an alternative escape route if possible
Stop, Drop and Roll
If your clothes catch fire never run. Stop where you are, shout for help, drop to the ground, cover your face your hands and roll over and over to smother the flames. Treat any burns with cool water but do not use ice.
NO SMOKING
This is a NO SMOKING HOME. If you smoke within the home you will be ask to leave immediately and your damage deposit and any remaining rental will be retained against the additional cleaning charges levied.
Check-Out Procedure
We hope that you enjoyed your stay and look forward to receiving any feedback that you may have – good or bad.
Check-Out Time – 10am
Unless prior arrangements have been made the latest check-out time on your day of departure is strictly 11 am – your door code will no longer allow you access to the home after this time.
Your co-operation in vacating the home promptly is greatly appreciated. If our cleaners are unable to access the property due to any unauthorized late departure we reserve the right to levy an additional $100 cleaner re-scheduling fee. This will be charged against your damage deposit.
If you do not have a pre-arranged extended check-out and would be interested in this facility, please contact krizia@orlandorenta.com 72 hours before your departure date to enquire as to whether this can be granted. If available there will be an additional charge of $50 for this which will be deducted from your damage deposit.
What are your obligations?
Although professional cleaners are employed to clean the home after you have vacated, it is a condition of your occupancy that you leave the home in a state of reasonable tidiness and cleanliness. We do not expect you to clean the home top to bottom but left out food and rubbish is not acceptable and will result in an additional cleaning charge being made.
As a matter of courtesy we have provided a complimentary starter supply of necessary incidentals to cover your first night’s stay such as a roll of kitchen paper, 1 roll of toilet paper and bar of soap per bathroom, 2 dishwasher tabs and 2 bin bags. It is a guest’s responsibility to purchase items required during their stay.
On the day of your departure there are certain obligations that you must fulfill to avoid the possibility charges being deducted from your refundable damage deposit. These are listed in the Departure Check List on the following link: Departure Check List
General Home Information
Door Code
All our homes are fitted with a key-less entry system. The door code has been provided to you on your directions please commit this to memory.
Tip: We suggest that you enter these important coded into your cell/mobile to ensure you always have them to regain entry.
When editing the home please pull the door closed and press the *. Please ensure that the door.
NOTE: When the weather is wet/humid the door can swell – please take extra care with the door in these circumstances
Alarm & Security
To ensure your own safety and that of your belongings please remember to lock all windows and doors and set the alarm if provided before you leave the property. Please use door guards and patio locks. Please do not allow strangers / contractors into the property unless prior arrangements have been made; please call us for verification.
If your home has the benefit of an alarm you MUST use this. The alarm code will have been advised to you with your directions, please keep this number safe but do not leave it in the property. The alarm is monitored and false alarms are chargeable to you the renter if the police are called as the County Sheriff imposes fines on the home owners for false alarms. The charge is $50 and will be deducted from your damage deposit.
Should a member of the management team need to enter the home for any reason the alarm will ALWAYS be set on their exit (even if we go into the home and the alarm is not set). Therefore, you must always ensure that you are aware of the alarm code for your re-entry.
Air Conditioning
Air conditioning is designed to regulate the temperature and humidity of the home and provide a constantly comfortable environment. All properties have a thermostat which controls the cooling and heating of the property. This should always be set on automatic and cool or heat with a slide switch to set the desired temperature. PLEASE DO NOT set the thermostat too low for cool 74 – 80 degrees should be comfortable providing all the doors and windows are fully closed. If temperature is set too low this may cause the unit to freeze up and service technician will be called out. A service charge will be made. Under no circumstances must a thermostat be set below 72 degrees. Please keep all doors and windows closed whilst air conditioning in operation as the may cause the A/C unit to shut off and result in no A/C.
Cleanliness and Bugs
Your home is regularly treated to prevent ‘bugs’ living and breading within it. Unfortunately, it is impossible to prevent them from occasionally entering the home. In order to help keep these out we recommend the following:-
- Do not leave food out and uncovered.
- Do not leave dirty dishes.
- Do not eat in bedrooms and bathrooms.
- Do not leave windows and doors unnecessarily open.
Stove
All dials are clearly marked and easy to use. There is a broiler (grill) built into the top of the oven. To use the broiler (grill) turn dial to broil. Leave the oven door slightly open when broiling/grilling.
Should you find one of the burners on top of the stove is not heating it may not have been reconnected securely after cleaning. These should just push and click back into place. The handle located at the front of some ovens is part of the self-cleaning mechanism. When this is in operation of in the process of cooling down the handle will not release until a timed cycle is complete. Ones the cleaning processes complete this handle should slice across with ease.
Warning: Do not place not items on the counter tops. The cost to repair due to negligent damage will be charged to you. Please take care.
Dishwasher, Refrigerator, Washer and Dryer
These plus other appliances in the property are straightforward and easy to operate. Rather than cause yourself difficulty, if you are unsure of any particular appliance and its operation please do ask us for help.
When using the dishwasher please only use AUTOMATIC dishwashing powder or liquid, DO NOT use regular dishwashing liquid/washing-up liquid. If you are unsure please ask. However, if this mistake is made and the bubbles are flowing out of the dishwasher put some conditioner (fabric of hair) into the machine and it should kill the production of further foam.
BBQ’S
If you have hired a BBQ from us or there is one provided by the homeowner, please not that regulations do not allow gas tanks to be stored in the garage and the BBQ should be used outside of the pool screen enclosure four feet away from the screen itself. Please use caution at all times. If the homeowner has left a BBQ for your use and enjoyment it is up to you to clean and replace gas if required.
Waste Disposal Units
Firstly, keep all hands and fingers OUT OF THE UNIT at all times.
This unit is built into the sink and operated by a nearby switch on the wall resembling a single light switch. PLEASE NEVER USE WITHOUT A STEADY FLOW OF WATER FORM THE FAUCET (TAP). The unit should be used to dispose of organic material only, i.e. vegetable peelings, eggshells, meal leftovers. NO METAL OR LARGE BONES. Also, please note that you should switch the unit off prior to stopping the flow of water. The cost of repair is expensive.
Electricity
Voltage in the United States is 110 volts. Be sure to use the correct setting when using your portable appliances. If an electrical appliance smokes, sparks or emits an unusual smell, unplug it immediately and consult Orlando rental at beautiful house before using it again. Do not use any appliance that has a cracked or frayed cord. Never overload extension cords or run them under carpets or rugs. Do not tamper with the fuse of junction box.
Vertical Blinds
Vertical blinds are quite delicate! To operate them property first open them by pulling the chain which can be found at one end of the blinds. This turns the mechanism, then pull the cord gently and they should slide open without breaking. Never force the blinds. Always have the blinds pulled back when opening patio door. Should a panel not be parallel with the rest, turn with your hand slightly at the top of the blind. Being careful not to break the clip or gear. If you have difficulty please call us. Please report any missing blind slots to Alpha Vacation Management.
Street Parking
Parking on the road/street within the development is not permitted after a certain time depending upon the development you are staying at. Your car can/will be towed away if you do this. We suggest that you use the driveway at all times to avoid any problems.
Trash
It is your responsibility to ensure that the trash is placed outside the home on the required days (details of which will be in the property). Garbage collections can be the very early in the morning. It is therefore recommended that you put the garbage cans out the night before. If doing so please ensure the lids are secure to avoid tampering by the wild animals and birds.
The garbage can should be left at the bottom corner of the driveway. It is imperative that the cans are returned to the garage or the bin enclosure at the side of the home on the same day to avoid fines by the homeowners association. If your day of departure if it is not the not the normal collection day then please leave garbage neatly bagged next to the bin. We will collect later that day. Failure to do so will result in a $50 charge made against your security deposit.
Breakages
It is your responsibility to report to us any accidental damages such as breakages, tears, burns or stains. We realize accidents do happen. However, it is preferable for everyone concerned if these things are dealt with as soon as possible rather than deducted from your damage deposit.
Television and Internet
There are at least two active cable points in the Property one in the living room and the other in the master bedroom. Most properties have two TV’s some more dependent upon the Owner’s requirements. During thunderstorms, you may experience temporary loss or interference. Nearly all our home have WIFI – please refer to the front cover of this manual for your Network and Password details.
Household supplies
All properties are self-catering and as such you are responsible for your consumable during your stay. As a matter of courtesy, we have provided a complimentary starter supply of necessary incidentals to cover your first night’s stay such as a roll of kitchen paper, 1 roll of toilet paper and bar of soap per bathroom, 2 tabs and 2 bin bags. All other supplies can be purchased at the nearest convenient store.
Smoking/Pet Policy
All our homes are NO SMOKING. Pets are also NOT PERMITTED unless prior arrangements have been made. If we discover that a pet has been allowed into the home without authorization you will be asked to leave the home immediately and your damage deposit and any remaining rental will be retained against the additional cleaning charges levied.
Toilets
We are so sorry to say the Florida drainage/toilet systems cannot take anything other than a minimal amount to toilet tissue as the diameter of the waste pipes in the US is noticeably narrower that in many other countries and consequently they can become blocked very easily. The following items are likely to clog the overflow:
- Baby wipes, Diapers (nappies)
- Personal hygiene product and Plastic Wrappers
These items should be disposed of in sealed bags in the trach and never flushed down the toilet. A plunger is provided for your use should a blockage occur.
Note: if an emergency call-out is required to clear a toilet that has been blocked through misuse this will incur a charge to you.
Bathrooms
The bath stopper/plugs may be difficult to use just turn and they should pop in.
Maintenance
The property is maintained on a regular basis. We work hard to ensure the property is maintained and in good condition. However, sometimes with the volume of guests we may miss something. Please contact us if there is anything we can do to improve your comfort.
If you have maintenance issues please report it. Our regular maintenance team operates five days a week 9 a.m. to 6 p.m. However, should you have an emergency out of these hours accordingly on the following working day.
Departure Check List
- All dishes should be cleaned and stored away or at lease placed in the dishwasher and the dishwasher turned on.
- All towels not being used on the day of departure should already be laundered and dried. Towels used on the day of departure should be placed in the washing machine. All remaining laundry should be gathered together and placed in or adjacent to the laundry room.
- All open, partially-used or perishable foods should be removed from the refrigerator, freezer and cupboards and placed in sealed bags in the trach can.
- The pool deck should be left as it was when you arrived, please do not leave food, pool toys or trash lying around the pool area.
- The cooker and microwave should be left in the same condition as they were found when you arrived.
- Any damages (including stains on the carpets, towels or bedding) must be reported to Orlando Rental at beautiful house before departure.
- Check all drawers and closets for personal belongings as we do not accept any liability for items lost or left behind.
- Turn off all lights, TV’s and appliances
- Lock windows and patio doors
- Turn on Security Alarm (if available)
Orlando Rental at Beautiful house take a very strong position on the condition of a home when it is vacated. We do reserve the right to levy additional cleaning fees if it is apparent that the basics of keeping a home reasonably clean and tidy have not been fulfilled or if it is apparent that no attempt has been made to follow the checkout guidelines. These fees will be deducted from you damage deposit.
Finally, we wish you a safe and pleasant journey home and look forward to seeing you again.